Refund Policy

Welcome to Chefs Shop! We strive to ensure that you are satisfied with your purchase. This Refund Policy outlines the conditions under which you can request a refund for our commercial kitchen equipment and products.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days of the purchase date.
• The product must be unused, in its original packaging, and in a condition suitable for resale.
• The product must not have been customized or altered in any way.
• Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items

The following items are non-refundable:

• Custom-made or personalized products.
• Products that have been used or installed.
• Products purchased through third-party vendors or resellers.

3. Refund Process

To initiate a refund, please follow these steps:

• Contact our customer service team at sales@chefsshop.in with your order number and reason for requesting a refund.
• We will provide instructions on how to return the product. Ensure the product is securely packed to prevent damage during transit.
• Once we receive and inspect the returned product, we will process your refund. Please note that the original shipping fees are non-refundable.

4. Refund Timing

Refunds will be processed within 7-10 business days after we receive the returned product. The refund will be issued to the original payment method. Please allow additional time for the refund to appear in your account, depending on your financial institution's processing times.

5. Exchanges

If you would like to exchange a product instead of requesting a refund, please contact our customer service team. Exchanges are subject to product availability and may involve additional shipping charges.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please reach out to us at sales@chefsshop.in or through our contact page.

Thank you for choosing Chefs Shop. We appreciate your business and are committed to providing quality products and excellent customer service.